Knowledgebase

Add a new email account

1. Open the Gmail app and navigate to the Settings section.
2. Tap Add account.
3. Tap Personal (IMAP/POP) and then Next.
4. Enter your full email address and tap Next.
5. Choose the type of email account you will be using.
• POP3 - will download the emails from the server and store them on your phone.
• IMAP - will store the emails on the server and show a cached copy on your phone. IMAP is best in most cases.
• Exchange - is not supported because it requires a Microsoft Exchange server
6. Enter the password for your email address and tap Next.

Incoming Server Settings

1. Username: Enter your full email address
2. Password: Enter the password for your email account
3. Server: This is your domain name preceded by "mail." like mail.example.com.
4. Port and Security Type:
• If you're using POP, choose either:
  • Secure - Port: 995 and Security Type: SSL/TLS (Accept all certificates)
  • Insecure - Port: 110 and Security Type: None
• If you're using IMAP, choose either:
  
  • Secure - Port: 993 and Security Type: SSL/TLS (Accept all certificates)
  • Insecure - Port: 143 and Security Type: None (Accept all certificates)
5. Once the settings are entered, tap Next.

Outgoing Server Settings

1. Select Require Sign-In.
2. Username: Enter your full email address
3. Password: Enter the password for your email account
4. Server: This is your domain name preceded by "mail." like mail.example.com.
5. For SMTP Port and Security Type, choose either:
   • Secure - Port: 465 and Security Type: SSL/TLS (Accept all certificates)
   • Insecure - Port: 26 and Security Type: None (Accept all certificates)
6. Once the settings are entered, tap Next.

Account Options

1. Email Checking Frequency: Set how often you would like your device to check for new emails.
2. Notify me when email arrives: Leave this checked if you would like to be notified of new emails.
3. Sync email from this account: Leave this checked if you want email to be checked automatically.
4. Tap Next